Troubleshooting checklist

Here are a few first steps to take if Zearn isn’t working well:

Check your browser
Check that you are using an up-to-date browser. Zearn supports recent versions of Chrome, Firefox, Safari, Internet Explorer, and Microsoft Edge.

Check your internet connection
Make sure you are connected to a network and the Internet is working. Zearn requires ~150kbps of internet bandwidth per student to use without interruption.

Check your device
Check to make sure you are working on a compatible device. Zearn is web-based and works great on Computers (desktop or laptop, Windows or Mac), Chromebooks, and iPads and iPad minis (iOS 8+). There is no app to use Zearn. Currently, Zearn does not support Android devices.

Whitelist our site
Ensure our site is whitelisted by your IT department. Not having our site whitelisted can block images in our digital lessons from appearing.

Reload Zearn
Try logging out of Zearn, clearing your browser’s cache, restarting your browser, and logging back in. 

If you follow the steps above and still have trouble, email our Support Team describing the issue, the students it is affecting, the device being used, and a screenshot of the issue so we can troubleshoot.