Troubleshooting checklist

If you are having trouble accessing Zearn, check the Zearn status page. You can review the current status of our services by visiting our status page. If you are experiencing issues but our services are listed as operational, we recommend troubleshooting with the steps below:

  • Check your browser: Check that you are using an up-to-date browser. Zearn supports recent versions of Chrome, Firefox, Safari and Microsoft Edge. Note that browsers may not automatically update depending on network permissions. After updating, you may need a hard restart to ensure up-to-date versions.
  • Check your internet connection: Make sure you are connected to a network and the internet is working. Zearn requires ~1 Mbps of internet bandwidth per student to use without interruption.
  • Check your device: make sure you are working on a compatible device. You can find compatible devices here
  • Ensure is allowed through your firewall: Speak with your IT department to make sure Zearn and all associated domains are being allowed through any district firewalls. Confirm with IT that your firewall software is up to date so that your students' hard work on Zearn gets saved and they can progress through our Digital Lessons. 
  • Enable cookies/pop-ups: Sometimes, disabling cookies or pop-ups can prevent students from successfully logging into their accounts. If the red 'cookie blocked' icon appears in the URL bar, try logging the student into their account, then clicking on the icon, and allowing cookies.
  • Reload Zearn: Try logging out of Zearn, clearing your browser’s cache, restarting your browser, and logging back in. If you're using a bookmark or saved link to access Zearn, attempt to log in by visiting rather than using the saved link.

If you follow the steps above and are still experiencing an issue, please email our Support Team at with the following:

  • Describe the issue as thoroughly as possible
  • Provide the usernames of the teacher and student accounts affected
  • The device being used to access Zearn (including browser and browser version)
  • The approximate time you experienced the issue
  • The grade, Mission, and lesson the student was working on when the issue occurred
  • Whether you're accessing Zearn through a wired or wireless connection
  • A screenshot or video of the issue as it occurred